Retail Store Manager

Lakeshore Learning Materials•Nashville, TN

11d

About The Position

The Retail Store Manager leads a Lakeshore Learning Store team and oversees sales, customer experience, and store operations in a fast-paced retail environment. The manager develops a first-class team, implements plans to maximize sales, and delivers an outstanding customer experience while demonstrating Lakeshore’s service standards and leading by example. The role includes recruiting, hiring, onboarding, coaching, and developing employees; building customer relationships and local awareness; managing store performance, budgets, and controllable expenses; and ensuring efficient staffing, effective merchandising, and compliance with company policies, cleanliness, and safety standards.

Requirements

3–5 years of retail management experience.
Ability to work a flexible schedule, including nights and weekends.
Knowledge of retail point-of-sale (POS) systems.
Excellent customer-service orientation.
Positive, proactive approach to management and teamwork.
Excellent communication and training skills.
Exceptional time-management and organizational skills.
Ability to demonstrate company standards and reinforce them with the team.
Strong desire to recognize and reward achievements.
Ability to give regular, clear feedback and provide and receive constructive criticism.
Ability to multitask to meet simultaneous demands.

Nice To Haves

Experience with customer outreach and driving customer loyalty through brand-awareness initiatives.

Responsibilities

Source, recruit, hire, and support onboarding of an engaged, sales-driven team, ensuring an efficient training process.
Coach and develop existing staff, provide growth opportunities, and build career paths.
Conduct annual performance appraisals and provide clear, actionable feedback.
Develop business strategies to expand the customer base, increase store traffic, and optimize profitability.
Manage employee relations and promote workplace engagement and motivation.
Oversee store outreach programs and initiatives, partnering with Retail Sales colleagues and the local community to raise awareness and foster relationships.
Drive Lakeshore customer service standards through regular measurement of store performance and customer feedback.
Gather and communicate customer feedback about school and home use of products.
Handle complex customer-service issues and escalations.
Maximize store sales and profitability while managing controllable expenses.
Manage the store budget and P&L, and prepare detailed reports on buying trends, customer needs, and profit margins for company leadership.
Optimize store layout and product placement to maximize sales.
Ensure compliance with retail policies and procedures, including cleanliness and safety standards.
Oversee the development and approval of employee schedules to ensure optimal staffing.