Store Manager
About The Position
The Retail Store Manager is an on-the-floor leader responsible for store functions, customer service, retail sales, store operations, team development, and knowledge of leathercrafting and Tandy Leather products. The manager builds, trains, and motivates the store team, ensures operational functions meet company standards, and supports the Tandy Leather brand’s reputation for quality and expertise. The role focuses on exceptional customer service and product knowledge, sales growth, community connections, and consistent execution of company policies and visual merchandising standards. The manager spends 90% of their time in-store and approximately 10% building community connections that support business development and sales. They also schedule leathercrafting classes, teach techniques to employees and customers, and continually develop their own leathercrafting and product knowledge.
Requirements
- High school diploma or equivalent work experience.
- At least 2 years of retail leadership experience.
- Demonstrated expertise in all aspects of store operations.
- Adaptability and initiative in learning best practices.
- Strong critical-thinking skills.
- Motivation to provide exceptional customer service and achieve retail sales.
- Ability to engage with diverse customers.
- Ability to work independently and as part of a team.
- Ability to work in a dynamic environment and shift between multitasking and self-directed tasks.
- Willingness to work varied schedules, including weekends and holidays, based on business needs.
- Commitment to following company guidelines, policies, and procedures.
- Basic computer skills.
- Excellent written and verbal communication skills.
Nice To Haves
- Bachelor’s degree.
- Leathercrafting, art, or creative arts knowledge or skills.
Responsibilities
- Drive sales and grow the business by identifying opportunities and implementing initiatives to achieve store sales goals.
- Develop and execute a quarterly sales plan, communicate it to the team, and monitor progress.
- Spend 90% of working time in-store and approximately 10% building community connections that support business development and sales growth.
- Execute operational policies and procedures in line with Tandy’s strategic direction.
- Maintain brand and visual merchandising standards and ensure an exceptional customer experience.
- Understand the current customer base and develop strategies to engage new customers.
- Build customer relationships by listening actively, asking questions, and finding solutions to customer needs.
- Represent the Tandy Leather brand through comprehensive knowledge of Tandy strategy and a positive mindset.
- Set clear expectations and coach, develop, mentor, and inspire the team to improve store performance.
- Foster a supportive environment centered on development and teamwork.
- Network, recruit, and hire staff to meet staffing needs, using provided onboarding tools.
- Provide continual coaching, balanced performance feedback, and individual development.
- Schedule classes that promote leathercrafting and feature Tandy products.
- Practice and develop leathercrafting skills and stay informed about new trends.
- Teach Tandy leathercrafting techniques to store employees and customers.
- Learn about Tandy leather products and their appropriate applications based on customer needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
