Retail Store Manager
About The Position
The Retail Store Manager leads and manages store operations, employees, customer service, site presentation, safety, communications, and financial performance. The manager recruits, hires, trains, schedules, supervises, and evaluates employees; ensures merchandise is stocked, displayed, and priced correctly; and works to meet Company standards and maximize sales and net profits. The position requires working with minimal direction and performing other duties as assigned or delegated by the supervisor. Work is performed primarily indoors, with occasional outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may be exposed to occasional cold temperatures while overseeing work in a walk-in cooler or freezer, as well as occasional noise. The role is located at 8935 Lee Hwy, Ooltewah, Tennessee 37363, and has flexible availability.
Requirements
- High school diploma or GED preferred.
- Retail sales experience preferred.
- Experience sufficient to perform the essential duties and work in the described conditions.
- Ability to supervise and train employees in the use of equipment, tools, and materials described in the CSR and ASM job descriptions.
- Ability to supervise and manage functions listed in the CSR and ASM job descriptions.
- Ability to use a computer or acquire the skills needed to use one at the site, including for report analysis, inventory control, cash control, and counseling notices.
- Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
- Ability to communicate orally and in writing in English.
- Ability to work with a minimum of direction and supervision and to serve effectively as a manager, supervisor, and leader.
Responsibilities
- Recruit, hire, and train positive, enthusiastic employees to provide excellent customer service.
- Develop, manage, and assign tasks to maintain a clean, adequately stocked, organized site that meets Company standards.
- Maintain a professional and supportive image among employees and the supervisor.
- Schedule employees within Company guidelines to maximize customer service and maintain the site image.
- Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
- Develop positive, professional relationships with suppliers.
- Promote excellent customer service and resolve customer complaints promptly and professionally.
- Promote and maintain a safe, positive public image in the neighboring community.
- Prepare timely written performance appraisals and provide appropriate performance feedback to employees.
- Train employees to meet Company standards for customer service, site image, marketing execution, and safety procedures; promote safety awareness.
- Ensure employees receive proper communication in a timely manner and hold periodic ongoing communication meetings with site employees and the Market Manager.
- Evaluate site needs and develop action plans to meet objectives.
- Organize and maintain site files and manuals.
- Supervise employees to ensure required and requested reports are completed accurately and on time.
- Ensure merchandise is stocked, attractively displayed, and priced correctly.
- Ensure required employment-related posters and signs are accessible to employees.
- Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
- Budget and forecast P&L lines and manage merchandise margins.
- Safeguard and account for money received and disbursed.
- Perform other financial analysis necessary to maximize sales and net profits.
- Perform other duties as assigned or delegated by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
