Retail Store Manager
About The Position
The Store Manager leads the daily operations of a MonkeySports retail store, with responsibility for sales, profitability, operational efficiency, customer experience, and compliance. The role builds and maintains a high-performing team, executes company initiatives, and ensures merchandising and operational standards are met. It calls for independent judgment, strategic thinking, leadership, and community engagement to grow the business and strengthen the MonkeySports brand. The Store Manager oversees financial performance and labor budgets; develops sales, marketing, and community engagement plans; reviews sales trends, P&L statements, inventory shrink, and other business reports; and takes action to meet business goals. The role coaches and develops employees, sets and tracks goals and KPIs, and makes staffing decisions in collaboration with Management and HR. It also oversees store operations, facilities, safety and security, OSHA and wage-and-hour compliance, merchandising, inventory replenishment, and communication with corporate departments. The position is based in a retail store and office environment, with occasional outdoor work for events and promotions and travel for trainings, regional meetings, vendor engagements, company events, or to support nearby locations. Open availability is required, including evenings, weekends, and holidays according to store needs; weekend work is required. The role involves standing and walking for extended periods, frequent bending, and lifting up to 50 pounds.
Requirements
- High school diploma or equivalent required.
- Typically requires 3 or more years of retail leadership experience, including managing a team of 10 or more employees.
- Demonstrated success in driving sales, managing inventory, and improving operational efficiency.
- Advanced product knowledge of MonkeySports categories.
- Strong understanding of OSHA, workplace safety, wage-and-hour compliance, and retail standards.
- Excellent communication, leadership, analytical, and conflict-resolution skills.
- Proficiency in POS, inventory systems, scheduling, and Microsoft Office.
- Ability to exercise independent judgment and discretion on significant matters, including staffing decisions, customer resolutions, and operational improvements.
- Ability to prioritize multiple projects, meet tight deadlines, and adapt to changing demands.
- Ability to stand and walk for extended periods, frequently bend, lift up to 50 pounds, and assist with merchandising or labor services.
- Ability to maintain focus and professionalism under high-pressure situations.
- Open availability, including evenings, weekends, and holidays based on store needs; weekend work is required.
- Ability to travel for company events, vendor engagements, or to support nearby locations.
Nice To Haves
- College degree in Business, Management, or a related field.
Responsibilities
- Manage budgets and work toward financial goals and profitability targets.
- Create and implement strategic sales and marketing plans to drive revenue and customer acquisition.
- Forecast sales trends, analyze business reports, and adjust strategies to meet or exceed targets.
- Manage payroll expenses and align employee schedules with labor budgets.
- Review P&L statements, inventory shrink, and other financial reports, taking corrective action as needed.
- Lead, coach, and develop the store team, promoting customer satisfaction and operational excellence.
- Execute disciplinary actions according to company policy and make hiring, termination, and promotion decisions in collaboration with Management and HR.
- Set daily and weekly team goals, track progress, and coach results; drive accountability for individual and team KPIs.
- Identify skill gaps and provide training and mentorship.
- Develop and execute local sales plans, promotional initiatives, and community engagement programs.
- Analyze sales trends and key metrics to identify opportunities and adjust strategies.
- Set and track weekly, monthly, and quarterly store goals.
- Maintain the store to company standards and oversee operations and facilities needs, including repairs and maintenance.
- Conduct OSHA compliance audits and maintain required documentation.
- Enforce safety and security procedures and partner with the security department to protect company assets.
- Identify operational gaps or inefficiencies and propose improvements.
- Ensure compliance with wage-and-hour laws, including rules for employee hours, breaks, and overtime.
- Ensure merchandising, product placement, in-store displays, floor sets, and promotional displays meet company expectations and seasonal directives.
- Oversee inventory replenishment to maintain stock levels, reduce shrinkage, and maximize sales.
- Serve as the primary liaison between the store and corporate departments.
- Champion community partnerships and local sponsorships.
- Conduct regular store meetings to communicate goals and updates and recognize achievements.
- Travel occasionally for trainings, regional meetings, company events, vendor engagements, or to support other locations.
- Perform additional duties as needed to support store and company success.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Holiday pay
- 401(k) with employer match
- HSA with employer contributions
- Employer-sponsored basic life coverage
- Life, accident, disability, FSA, critical illness, identity theft, and pet insurance coverage
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
