Retail Store Manager

Circle K Stores•Southaven, MS

11d•Onsite

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, site standards, training, communications, planning, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; maintains a clean, stocked, organized, and well-kept site; supports positive relationships with customers, suppliers, and the surrounding community; and ensures that company standards and safety procedures are followed. The manager also plans and evaluates site activities, ensures reports and records are completed and maintained, and analyzes sales, expenses, budgets, merchandise margins, and profit performance. The role requires working primarily indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to extreme cold while supervising work in a walk-in cooler or freezer, as well as occasional noise. The manager works with a minimum of direction and supervision.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties, responsibilities, and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials described in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions described in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with a minimum of direction and supervision and to act effectively as a manager, supervisor, and leader.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, train, supervise, and motivate employees to provide excellent customer service.
Develop, assign, and manage tasks to keep the site clean, stocked, organized, and maintained according to company standards.
Schedule employees within company guidelines to maximize customer service and maintain the site image.
Apply non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Build positive, professional relationships with suppliers and resolve customer complaints promptly and professionally.
Promote a safe and positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures.
Ensure employees receive timely communications and hold periodic ongoing meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Ensure employees complete required and requested reports accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and perform other financial analysis to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.