Retail Store Manager

Michaels•Bay Shore, NY

3d•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, with the vast majority of time devoted to managerial work. The role leads the team to deliver a great customer experience and achieve store results, ensures readiness to deliver the Customer Brand Promises, and plans and communicates workload activities and KPIs so the team can execute within budget. Minimal, if any, time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, or stocking shelves. The manager oversees store operations, team performance, customer experience, sales and profit goals, shrink and safety programs, staffing, training, coaching, and talent development. The role serves as Manager on Duty and maintains operational understanding of all store departments. The manager is cross-trained and ensures all managers are cross-trained in Custom Framing selling and production. Other duties may be assigned.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; some lifting of heavy items and accessing high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and Company programs, compliance with applicable laws and requirements, and execution of Company policies and standards.
Hold the team accountable for store conditions and results.
Deliver the sales plan, profit plan, and other KPIs in line with annual performance objectives; manage the store team to achieve role-specific KPIs.
Lead execution of the customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach the team to achieve results.
Lead the performance management process and, when necessary, the disciplinary process.
Identify talent and develop team members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, be cross-trained, and ensure all managers are cross-trained in Custom Framing selling and production.
Perform other duties as assigned.

Benefits

401(k) with employer match, depending on position and eligibility.
Employee Assistance Program.
Medical coverage, depending on position and eligibility.
Dental coverage, depending on position and eligibility.
Vision coverage, depending on position and eligibility.
Telemedicine services.
Flexible spending accounts.
Commuter benefits.
Tuition assistance.
Adoption assistance.
Voluntary insurance options.
Employee discounts.
Partner discount programs.
The position may be eligible for additional compensation, including a performance-based bonus.