Retail Store Manager

Michaels Stores • Nampa, ID

21d • Onsite

About The Position

The Retail Store Manager leads and manages the store and team, spending the vast majority of their time on managerial work. The role is accountable for delivering a great customer experience and achieving sales, profit, and other performance goals. The manager ensures the store and team are ready to deliver customer brand promises, plans and communicates workload and key performance indicators, and oversees execution within budget. Minimal time, if any, is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves.

The manager oversees store operations, compliance, staffing, performance management, talent development, customer experience, shrink, and safety. They serve as Manager on Duty and maintain operational understanding of all store departments. The manager is cross-trained and ensures that all managers are cross-trained in Custom Framing selling and production.

Requirements

• At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift some heavy items and access high shelves using a ladder or similar equipment.

Responsibilities

• Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and Company programs, compliance with applicable laws and requirements, execution of Company policies and standards, and accountability for store conditions and results.
• Deliver the sales plan, profit plan, and other KPIs in conjunction with annual performance objectives; manage the store team to achieve their role KPIs.
• Lead execution of customer brand promises.
• Implement and lead shrink and safety programs to achieve goals.
• Use company tools to set, prioritize, and communicate goals, and provide overall management to team members and customers.
• Staff the store with qualified Team Members; hire, train, observe, and coach the team to achieve results.
• Lead performance management and, when necessary, disciplinary processes; identify talent and develop Team Members for advancement.
• Use leadership competencies for continued self-development.
• Interact with others in an accepting and respectful manner; remain positive and respectful in difficult situations; promote the organization’s vision and values; and serve as a positive role model.
• Serve as Manager on Duty.
• Maintain operational understanding of all store departments and ensure all managers are cross-trained in Custom Framing selling and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts.
• Access to partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed