Retail Store Manager

WILD BILLS TOBACCO STAFFING LLC • Saint Clair Shores, MI

18d

About The Position

The Retail Store Manager oversees the operations of a retail location, managing employees, inventory, finances, and customer service. The role includes recruiting, training, coaching, and supervising store employees; driving sales and operational results; and ensuring compliance with company policies and health and sanitation procedures. The manager also handles daily store operations, including cash management, staffing, inventory ordering, customer service, cash reconciliation, and bank deposits.

The manager spends most business hours on the sales floor greeting customers, coaching employees, and running the business. They monitor sales and financial data, implement company programs, and develop marketing and promotional strategies to increase store traffic and sales. The position requires working more than 40 hours per week and availability for nights, weekends, holidays, and occasional 12-hour shifts.

Requirements

• At least 21 years of age.
• High school degree completion.
• At least 1–2 years of previous management experience.
• Written and communication skills.
• Leadership skills.
• Customer service skills.
• Microsoft Office skills.
• Knowledge of store operations.
• Basic addition and subtraction skills.
• Flexibility to work weekends and holidays if needed.
• Flexibility to work 12-hour shifts at times.
• Ability to stand for long periods.
• Ability to lift up to 50 pounds.

Responsibilities

• Recruit, interview, select, and retain employees.
• Motivate, coach, develop, lead, and train store employees on an ongoing basis.
• Develop employees' product knowledge and team selling skills to meet or exceed sales goals.
• Manage and supervise retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure employees comply.
• Identify and implement changes to improve productivity.
• Set performance expectations and ensure the team is trained in sales, customer service, and operations to meet company standards.
• Communicate priorities and sales-driving information to employees.
• Maintain a clean and safe environment by complying with health and sanitation procedures.
• Ensure the store is stocked and manage inventory levels and product ordering.
• Maintain knowledge of products, product launches, and promotions.
• Build customer relationships and recommend products.
• Meet or exceed store sales and operational goals.
• Manage daily store operations, including inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assist customers with sales transactions and provide excellent customer service.
• Develop plans and follow up to maximize sales and drive consistent performance.
• Partner with the District Manager to address performance opportunities and manage issues.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Implement store programs to improve sales, service, operations, and branding efficiencies.
• Monitor and analyze sales and financial data to inform business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Keep up to date with industry trends and competition and recommend business improvements to District Management.
• Open and close the store, including locking doors and arming the store.
• Work over 40 hours per week and be available to work nights, weekends, and holidays.
• Perform additional tasks, duties, or projects as assigned.

Benefits

• Health, dental, vision, and life insurance available after 60 days of employment.
• 401(k) available after 90 days of employment.
• Merchandise discounts.
• Development and growth opportunities.
• Monthly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED