Retail Store Manager
About The Position
Gabriella White is hiring a Retail Store Manager to lead its Roswell, Georgia showroom. The role combines creative direction, business strategy, and people leadership to deliver an exceptional client experience, drive store performance, and bring the company’s brands to life. The manager sets the tone for the showroom, inspires the team, and upholds brand standards in a polished, hospitality-driven environment. Gabriella White is a family-owned and operated company founded in 1987 and is home to the Gabby and Summer Classics brands. It is a manufacturer and retailer of luxury furniture and accessories, including outdoor living and transitional, eclectic furnishings for the home. The role requires a bachelor’s degree in business, design, or a related field, or equivalent relevant experience; at least three years of retail or design experience, including two years in a leadership role; and a valid driver’s license with an acceptable Motor Vehicle Record. Luxury retail experience is preferred. Success is measured by written sales and invoicing, returns, Net Promoter Score, average dollar per sale, and conversion rate.
Requirements
- Bachelor’s degree in business, design, or a related field, or equivalent relevant experience.
- At least three years of retail or design experience, including two years in a leadership role.
- Passion for design, exceptional client service, and purposeful, energetic team leadership.
- Business acumen, including experience with budgeting, payroll management, and inventory control.
- Ability to coach, motivate, and inspire a team to achieve shared goals.
- Excellent communication and organizational skills and attention to detail and presentation.
- Comfort using Microsoft Office and CRM systems to manage performance and client relationships.
- Polished, professional presence and ability to connect with others.
- Ability to safely operate a motor vehicle for business purposes.
- Valid driver’s license and acceptable Motor Vehicle Record in accordance with company policy.
Nice To Haves
- Luxury retail experience.
Responsibilities
- Lead a team of design-minded professionals to create memorable client experiences and beautiful spaces.
- Oversee daily store operations and maintain a polished, hospitality-driven environment.
- Set goals, track results, and coach the team to meet and exceed performance expectations.
- Elevate the client journey by anticipating needs, offering thoughtful solutions, and making interactions memorable.
- Recruit, train, and mentor a high-performing team that reflects company values and a passion for design.
- Maintain showroom presentation and merchandising standards that reflect the brand’s aesthetic.
- Use business insights and CRM tools to build long-term client relationships and drive repeat business.
- Partner with regional leadership on local strategy, budgets, and growth opportunities.
- Model accountability, positivity, and professionalism, and help team members feel empowered and valued.
Benefits
- Competitive health, dental, and vision plans.
- Employer-paid short- and long-term disability.
- 401(k) plan with company match after 12 months.
- Employee Assistance Program to support mental well-being.
- Paid sick leave, vacation, holidays, and parental time.
- Generous employee product purchase discount.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
