Retail Store Manager (Bench)

Michaels•Ellicott City, MD

About The Position

The Retail Store Manager is expected to spend the vast majority of their time on managerial work: leading and managing a team, holding the team accountable for delivering a great customer experience and achieving results, ensuring the store and team are ready to deliver the Customer Brand Promises, and planning and communicating workload activities and KPIs so the team executes properly within budget. Little or no time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, or stocking shelves. The role leads all aspects of store operations, including compliance with standard operating procedures, company programs, applicable laws, and company policies and standards. The manager delivers sales and profit plans and other KPIs, leads customer service, shrink and safety programs, staffs and develops the team, and serves as Manager on Duty. The manager maintains operational understanding of all store departments and ensures managers are cross-trained in Custom Framing sales and production. Other duties may be assigned.

Requirements

5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
2+ years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to regularly bend, lift, carry, reach, and stretch; some lifting of heavy items and accessing high shelves by ladder or similar equipment may be required.
Must satisfy applicable federal, state, and local legal requirements for the job in the United States.

Responsibilities

Lead and manage all aspects of the store, ensuring adherence to standard operating procedures, company programs, applicable laws, policies, and standards.
Hold the team accountable for store conditions and results.
Deliver sales plans, profit plans, and other KPIs in conjunction with annual performance objectives, and manage the team to achieve role KPIs.
Lead execution of the customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals, and provide overall management to team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach them to achieve results.
Lead performance management and, when necessary, disciplinary processes.
Identify talent and develop team members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, stay cross-trained, and ensure all managers are cross-trained in Custom Framing sales and production.
Perform other duties as assigned.

Benefits

401(k) with employer match, depending on position and eligibility.
Employee Assistance Program.
Medical, dental, and vision coverage, depending on position and eligibility.
Telemedicine services.
Flexible spending accounts.
Commuter benefits.
Tuition assistance.
Adoption assistance.
Various voluntary insurance options.
Employee discounts and access to partner discount programs.
The position may be eligible for additional performance-based bonus compensation.