Retail Store Manager (Bench)

Michaels•Downey, CA

1d•Onsite

About The Position

The Retail Store Manager (Bench) leads and manages all aspects of a retail store, with the vast majority of time devoted to managerial work. The role focuses on leading a team, ensuring a strong customer experience, delivering the company’s customer brand promises, and achieving sales, profit, and other performance goals. The manager plans and communicates workload and key performance indicators so the team can execute effectively within budget. Minimal time, if any, is expected to be spent on non-managerial tasks such as cashiering, setting planograms, or stocking shelves. The manager oversees store operations, team performance, staffing and development, customer service, shrink prevention, and safety. They serve as Manager on Duty, maintain operational understanding of all store departments, and ensure managers are cross-trained in custom framing sales and production. The role is based in a public retail store environment and includes work hours that may include nights, weekends, and early mornings.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; some lifting of heavy items and accessing high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to standard operating procedures, company programs, applicable laws, and company policies and standards.
Hold the team accountable for store conditions and results.
Deliver the sales plan, profit plan, and other key performance indicators in line with annual performance objectives.
Manage the store team to achieve role-specific key performance indicators.
Lead execution of the customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals, and manage team members and customers.
Staff the store with qualified team members by hiring, training, observing, and coaching them.
Lead performance management and, when necessary, disciplinary processes.
Identify talent and develop team members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments and ensure managers are cross-trained in custom framing sales and production.
Perform other duties as assigned.