Retail Store Manager (Bench)

Michaels Stores•Ellicott City, MD

3d•$60,700 - $81,000•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role is accountable for leading the team to deliver a strong customer experience, achieve sales and profit plans and other KPIs, maintain store conditions, and ensure the store is prepared to deliver customer brand promises. The manager plans and communicates workload activities and KPIs so the team can execute within budget, and ensures compliance with company procedures, policies, and applicable laws. The manager staffs, trains, coaches, and develops team members, manages performance and disciplinary processes when needed, and identifies talent for advancement. The role also leads shrink and safety programs, serves as Manager on Duty, and maintains operational understanding across departments. Managers are cross-trained in Custom Framing selling and production. The position is based in a public retail store, with work hours that include nights, weekends, and early mornings.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift some heavy items and access high shelves using a ladder or similar equipment.

Responsibilities

Lead and manage all aspects of the store, including compliance with Standard Operating Procedures, company programs, applicable laws, company policies, and standards.
Hold the team accountable for store conditions, results, and delivery of a great customer experience.
Deliver the sales plan, profit plan, and other KPIs in line with annual performance objectives, and manage the team to achieve its role KPIs.
Lead execution of customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals and manage team members and customers.
Hire, train, observe, coach, and manage the performance of team members; conduct disciplinary processes when necessary; identify talent and develop team members for advancement.
Use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization's vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments and ensure managers are cross-trained in Custom Framing selling and production.
Perform other duties as assigned.