Retail Store Manager

Gillman Home Center•Gas City, IN

14d•Onsite

About The Position

The Retail Store Manager is responsible for maintaining the company’s team-member-first culture and excellent customer service. The role oversees and is accountable for store operations, with a focus on maximizing sales and profitability through merchandise and inventory management, expense control, human resource management, operating-cost management, and shrinkage control. The position manages all store and yard staff and is based at the company’s Gas City, Indiana store. The manager supports, coaches, trains, and evaluates team members; oversees staffing and recruitment; and maintains safe working conditions and compliance with company policies. The role analyzes business and department trends, sets and implements plans to meet goals, manages merchandise presentation and inventory, and coordinates with operations and merchandising colleagues on loss prevention and displays. This is a full-time position scheduled for 45 hours per week. Days and hours vary, and availability for days, evenings, and weekends is required.

Requirements

High school diploma or GED.
At least 3 years of retail experience; hardware or lumber industry experience is preferred.
1–3 years of experience supervising employees.
Excellent interpersonal and customer service skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and delegate when appropriate.
Proficient computer skills.
Ability to complete the physical requirements of the job with or without reasonable accommodation, including prolonged standing and walking and lifting up to 40 pounds at times.
Availability to work days, evenings, and weekends.

Nice To Haves

Retail experience in the hardware or lumber industry.
2–3 years of retail management experience.

Responsibilities

Maintain the company culture of treating team members as the top priority.
Greet and assist customers, answer questions, resolve concerns, and maintain excellent customer service throughout the store.
Hold team members accountable for delivering exceptional customer service.
Support, guide, and coach team members through one-on-one sessions, meetings, expectations, and follow-up.
Maintain a safe working environment; identify and address safety issues and violations of law or company policy.
Analyze business trends and implement plans to maximize sales and meet or exceed goals and objectives.
Control shrink, expenses, and payroll; analyze payroll weekly and maintain appropriate staffing levels while supporting profitability and customer service.
Maintain appropriate merchandise stock levels, adjacencies, presentations, signage, and assortments; monitor inventory and adjust levels to optimize turns.
Review store and department trends and recommend or initiate changes to maximize goals and objectives.
Conduct store, department, and yard walks; discuss identified issues with department heads and follow up on corrections.
Evaluate and respond to performance issues.
Recruit candidates as needed.
Train and develop team members in all aspects of the business, and direct and monitor training for store personnel.
Conduct performance evaluations at 90 days, annually, and as needed.
Hold regular store meetings to communicate important messages to the team.
Work with the Operations Manager on loss prevention efforts.
Work with the merchandiser and store management to maintain promotional and permanent displays.
Uphold safety standards and help administer safety training.
Follow company policies and procedures.
Perform other duties as assigned.