Retail Store Manager

T-Mobile USA•Excelsior Springs, MO

10d

About The Position

The Retail Store Manager manages all operations of a T-Mobile retail store to support customer engagement and business performance. The manager leads employees through hiring, scheduling, training, and coaching, and maintains operational standards. The role owns store functions including marketing, loss prevention, and labor management. Performance is measured by sales goals, customer satisfaction, and operational efficiency. The work supports customer loyalty and business growth by fostering a productive store environment. The position requires a high school diploma or GED. Retail sales management and sales or sales-management experience of 2–4 years are preferred. Candidates must be at least 18 years old and legally authorized to work in the United States. Travel is not required. The total target cash pay range is $73,600–$132,700, inclusive of target incentives. The base pay range is $55,200–$99,525; actual starting pay varies based on factors such as location, qualifications, and experience. Eligible employees in regular, non-temporary Retail and Business Sales roles may receive monthly or quarterly sales incentives. T-Mobile describes a benefits package that includes health coverage, retirement and stock programs, paid leave, family support, education assistance, insurance options, and discounts and other programs for eligible employees.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

2–4 years of management experience in retail sales.
2–4 years of sales and sales management experience.

Responsibilities

Lead employee development and coaching to improve customer interactions and ensure required training is completed on schedule.
Resolve customer issues to enhance the customer experience and align with brand expectations.
Manage store operations, including staffing, scheduling, labor controls, marketing, and loss prevention.
Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
Perform other duties or projects assigned by business management.

Benefits

Competitive base salary and compensation package, including target incentives.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Eligible employees in regular, non-temporary Retail and Business Sales roles may receive monthly or quarterly sales incentives.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.