Retail Store Manager
About The Position
The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role leads a team to deliver a strong customer experience and achieve store results, ensures the store and team are prepared to deliver customer brand promises, and plans and communicates workload activities and KPIs to support execution within budget. Minimal time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, or stocking shelves. The manager oversees store operations and compliance, sales and profit plans, customer experience, shrink and safety programs, staffing, and team performance and development. The role also serves as Manager on Duty, maintains operational understanding of all store departments, and ensures managers are cross-trained in custom framing sales and production.
Requirements
- At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
- At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
- Ability to remain standing for long periods and move throughout the store.
- Ability to regularly bend, lift, carry, reach, and stretch.
- Ability to lift some heavy items and access high shelves using a ladder or similar equipment.
Responsibilities
- Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and Company programs, compliance with applicable laws and requirements, execution of Company policies and standards, and accountability for store conditions and results.
- Deliver the sales plan, profit plan, and other KPIs in line with annual performance objectives, and manage the store team to achieve their role KPIs.
- Lead execution of the customer brand promises.
- Implement and lead shrink and safety programs to achieve goals.
- Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
- Staff the store with qualified team members; hire, train, observe, and coach them; lead performance management and, when necessary, disciplinary processes; identify talent and develop team members for advancement; and use leadership competencies for continued self-development.
- Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote commitment to the organization's vision and values, and serve as a positive role model.
- Serve as Manager on Duty.
- Maintain operational understanding of all store departments, stay cross-trained, and ensure all managers are cross-trained in custom framing sales and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, subject to position and eligibility.
- Employee Assistance Program.
- Medical coverage, subject to position and eligibility.
- Dental coverage, subject to position and eligibility.
- Vision coverage, subject to position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Voluntary insurance options.
- Employee discounts.
- Partner discount programs.
- Potential additional compensation, including a performance-based bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
