Retail Store Manager

WILD BILLS TOBACCO STAFFING LLC • Ludington, MI

2d

About The Position

The Retail Store Manager oversees the operations of a retail location and manages its staff, inventory, finances, and customer service. The role involves leading and developing employees, meeting sales and operational goals, managing daily store operations, and making business decisions based on sales and financial data. The manager spends most business hours on the sales floor greeting customers, coaching employees, and running the business. The position requires working more than 40 hours per week and availability for nights, weekends, holidays, and occasional 12-hour shifts.

Requirements

• At least 21 years of age.
• Completion of a high school degree.
• At least 1–2 years of previous management experience.
• Flexibility to work weekends and holidays as needed.
• Flexibility to work 12-hour shifts at times.
• Ability to stand for long periods.
• Ability to lift up to 50 pounds.
• Skills in written communication, leadership, customer service, Microsoft Office, and store operations.
• Basic addition and subtraction skills.

Responsibilities

• Recruit, interview, select, and retain employees.
• Motivate, coach, develop, lead, and train store employees on an ongoing basis.
• Develop employees’ product knowledge and selling skills to help meet or exceed sales goals.
• Manage and supervise retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure employees comply with them.
• Guide the team in identifying, recommending, and implementing changes to improve productivity.
• Set performance expectations and ensure the team is trained in sales, customer service, and operations to meet company standards.
• Communicate priorities and sales-driving information to help employees maximize business opportunities.
• Maintain a clean and safe environment by following health and sanitation procedures.
• Ensure the store is stocked, manage inventory levels, and order products.
• Maintain product knowledge and awareness of product launches and promotions.
• Build customer relationships and recommend products.
• Meet or exceed store sales and operational goals.
• Manage daily store operations, including inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assist customers with sales transactions and provide excellent customer service.
• Develop plans and follow up to maximize sales and achieve consistent performance.
• Identify performance opportunities and partner with the District Manager to develop plans to address issues.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Implement store programs to increase efficiency in sales, service, operations, and branding.
• Spend most business hours on the sales floor greeting customers, coaching employees, and running the business.
• Monitor and analyze sales and financial data to make strategic business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Stay current on industry trends and competition and recommend business improvements to District Management.
• Open and close the store, including locking doors and arming the store.
• Work more than 40 hours per week and be available for nights, weekends, and holidays.
• Perform additional tasks, duties, or projects as assigned.

Benefits

• Health, dental, vision, and life insurance, effective after 60 days of employment.
• 401(k) after 90 days of employment.
• Merchandise discounts.
• Development and growth opportunities.
• Monthly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED