Retail Store Manager
About The Position
The Retail Store Manager leads store sales, leadership, operations, and customer experience at the Boston, Massachusetts location. The role partners with District managers to accomplish store goals and maximize performance, uses results and customer feedback to improve the store, and leads omnichannel initiatives and sales plans. The manager recruits, onboards, trains, and coaches associates while maintaining a high-performance, supportive, and safe working environment. The role also oversees store schedules, stockroom and replenishment procedures, loss prevention, health and safety, policy compliance, visual merchandising, housekeeping, and customer service.
Requirements
- High school diploma or General Education Degree (GED).
- Minimum 2 years of experience working in a customer-focused retail environment.
- Minimum 2 years as a store manager or in a supervisor/manager role.
- Strong communication, relationship-building, and customer service experience.
- Experience driving sales targets and goals.
- Ability to stand, walk, lift, and move up to 50 lbs. on a frequent basis.
Responsibilities
- Partner with District managers to accomplish store goals and maximize performance.
- Analyze results and use customer feedback to drive continuous store improvement.
- Lead in-store omnichannel initiatives to optimize the consumer experience.
- Drive and meet sales forecast and conversion plan goals.
- Create and lead a high-performance culture through coaching and clear expectations aligned with Reebok's Brand values.
- Lead, recruit, and onboard store associates.
- Train associates on product stories and key selling tools to drive store performance.
- Ensure compliance with policies, procedures, and initiatives.
- Create a supportive and safe working environment for associates and customers.
- Coach associates on their sales goals.
- Manage store schedules and ensure compliance with guidelines and budgets.
- Manage stockroom and replenishment procedures and ensure compliance with federal and state guidelines.
- Manage loss prevention and health and safety guidelines.
- Create an environment that drives the Brand strategy, purpose, and values.
- Maintain visual merchandising and housekeeping standards throughout the store.
- Welcome and engage with customers in a timely manner and provide exceptional customer service.
- Manage the customer experience and drive continuous improvement plans that ensure customer satisfaction.
Benefits
- Competitive benefits package including medical, dental, 401(k), and vision.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
