Retail Store Manager: Montclair

Framebridge•Montclair, NJ

1d•$70,000 - $75,000

About The Position

Framebridge is seeking a Store Manager to lead a retail store team, deliver an exceptional customer experience, and drive business results. The Store Manager builds a high-performing team, represents the Framebridge brand, and helps ensure customers leave inspired. This position reports to the District Manager. The role includes setting customer-service standards; hiring, onboarding, and training team members; improving store operations; coordinating with the manufacturing facility and marketing team; and providing product knowledge and design advice. The Store Manager also helps resolve customer issues, support the 100% happiness guarantee, and identify ways to improve the retail experience. The position requires a flexible schedule, including evenings and weekends. The job involves standing for extended periods of up to eight hours per shift, lifting up to 30 pounds, and bending, reaching, and other light physical movement. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Requirements

Experience managing in a customer service, retail, or hospitality role.
At least 3 years of experience as a Store Manager in a customer-facing sales or hospitality setting.
Demonstrated leadership ability.
Ability and enthusiasm to build, develop, and coach a high-performing retail team.
Strong influence, interpersonal, communication, and relationship-building skills.
Strong analytical and problem-solving skills and a track record of delivering positive business results.
Strong time-management and organizational skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to 8 hours per shift; lift up to 30 pounds; and bend, reach, and perform light physical movement as needed.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in the retail store.
Recruit, interview, hire, onboard, and train retail team members.
Develop, execute, and continuously improve store operations to meet customer-experience and financial goals.
Work closely with the manufacturing facility to support seamless omnichannel operations.
Build customer relationships and coach retail team members using strong listening, oral, and communication skills.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Coordinate in-store events with the Framebridge marketing team.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver on Framebridge's 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.