Retail Store Manager (Bench)

Michaels•Richfield, MN

11d•Onsite

About The Position

The Retail Store Manager is expected to spend the vast majority of their time on managerial work: leading and managing a team, holding the team accountable for delivering a great customer experience and achieving results, ensuring readiness to deliver the Customer Brand Promises, and planning and communicating workload activities and KPIs for execution within budget. Minimal, if any, time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The manager leads all aspects of store operations, including compliance with standard operating procedures, company programs, policies, and standards. They deliver sales and profit plans and other KPIs, lead customer experience, shrink, and safety programs, and use company tools to set and communicate goals. They hire, train, coach, and develop team members; manage performance and discipline when necessary; and identify talent for advancement. They also serve as Manager on Duty, maintain operational understanding of all store departments, and ensure managers are cross-trained in Custom Framing sales and production. The position is based in a public retail store. All public areas are climate controlled, while some stock rooms may not be. The work may include outdoor tasks, and the frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Physical demands include standing for long periods, moving throughout the store, regular bending, lifting, carrying, reaching, and stretching, lifting some heavy items, and accessing high shelves using a ladder or similar equipment. Reasonable accommodations may be available through an interactive process.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift some heavy items; and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to SOPs, company programs, applicable laws and requirements, policies, and standards.
Hold the team accountable for store conditions and results.
Deliver the sales plan, profit plan, and other KPIs in conjunction with annual performance objectives; manage the team to achieve role KPIs.
Lead execution of the customer brand promises.
Implement and lead shrink and safety programs to deliver goals.
Use company tools to set, prioritize, and communicate goals, and provide overall management to team members and customers.
Hire, train, observe, and coach team members; lead performance management and, when necessary, disciplinary processes.
Identify talent and develop team members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments and ensure managers are cross-trained in Custom Framing selling and production.
Perform other duties as assigned.