Retail Store Manager (Bench)

Michaels Stores•Richfield, MN

12d•$60,700 - $81,000

About The Position

The Retail Store Manager (Bench) leads and manages all aspects of a retail store, spending the vast majority of time on managerial work. The role leads and develops the store team, holds team members accountable for delivering a strong customer experience and achieving results, ensures readiness to deliver customer brand promises, and plans and communicates workload and key performance indicators to support execution within budget. Minimal, if any, time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The manager is responsible for store operations, compliance with company procedures and programs, sales and profit plans, customer experience, shrink and safety programs, staffing, performance management, talent development, and serving as Manager on Duty. The position also requires operational understanding of all store departments and ensuring managers are cross-trained in Custom Framing sales and production. Work takes place in a public retail store, with some outdoor work and potentially non-climate-controlled stock rooms. Hours include nights, weekends, and early mornings.

Requirements

5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
2+ years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift some heavy items and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and company programs, compliance with applicable laws and requirements, execution of company policies and standards, and accountability for store conditions and results.
Deliver the sales plan, profit plan, and other key performance indicators in conjunction with annual performance objectives; manage the store team to achieve role-specific KPIs.
Lead execution of customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach the team to achieve results.
Lead performance management and, when necessary, disciplinary processes; identify talent and develop team members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote commitment to the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, remain cross-trained, and ensure all managers are cross-trained in Custom Framing selling and production.
Perform other duties as assigned.