Retail Store Manager (Bench)
About The Position
The Retail Store Manager is expected to spend the vast majority of their time on managerial work, leading and managing a team to deliver a great customer experience and achieve business results. The manager ensures the store and team are ready to deliver customer brand promises, and plans and communicates workload activities and KPIs so the team can execute within budget. Minimal, if any, time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The manager oversees store operations, compliance with standard operating procedures and company programs, sales and profit plans, customer experience, shrink and safety programs, staffing, team performance, and talent development. The role serves as Manager on Duty and requires operational understanding of all store departments, including cross-training managers in Custom Framing sales and production.
Requirements
- At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
- At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
- Ability to remain standing for long periods and move throughout the store.
- Ability to regularly bend, lift, carry, reach, and stretch.
- Ability to lift some heavy items and access high shelves using a ladder or similar equipment.
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Responsibilities
- Lead and manage all aspects of the store, including adherence to standard operating procedures and company programs, compliance with applicable laws and requirements, execution of company policies and standards, and accountability for store conditions and results.
- Deliver the sales plan, profit plan, and other KPIs in conjunction with annual performance objectives, and manage the store team to achieve their role KPIs.
- Lead the execution of customer brand promises.
- Implement and lead shrink and safety programs to achieve goals.
- Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
- Staff the store with qualified team members; hire, train, observe, and coach the team; lead performance management and, when necessary, disciplinary processes; identify talent and develop team members for advancement.
- Use leadership competencies for continued self-development.
- Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization's vision and values, and serve as a positive role model.
- Serve as Manager on Duty.
- Maintain operational understanding of all store departments, be cross-trained, and ensure all managers are cross-trained in Custom Framing sales and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical, dental, and vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Various voluntary insurance options.
- Employee discounts and access to partner discount programs.
- The position may be eligible for additional performance-based bonus compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
