Retail Store Manager (Bench)

Michaels•Arvada, CO

10d•Onsite

About The Position

The Retail Store Manager is expected to spend the vast majority of their time on managerial work, leading and managing a team, holding the team accountable for delivering a great customer experience and achieving desired results, ensuring the store and team are ready to deliver the Customer Brand Promises, and planning and communicating store workload activities and KPIs for execution within budget. Minimal, if any, time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The manager leads all aspects of the store, including compliance with standard operating procedures, company programs, applicable laws, policies, and standards. They are responsible for delivering sales and profit plans and other KPIs, executing customer brand promises, and leading shrink and safety programs. They hire, train, observe, coach, and develop team members; manage performance and, when necessary, disciplinary processes; identify talent for advancement; and serve as Manager on Duty. They maintain operational understanding of all store departments and ensure managers are cross-trained in custom framing sales and production. Other duties may be assigned. This role is based in a public retail store. Most public areas are climate controlled, while some stock rooms may not be; some outdoor work may be required. Work hours include nights, weekends, and early mornings. The position may be eligible for additional performance-based compensation. The application deadline is December 29, 2026, though interviewing may begin earlier.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift some heavy items and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, ensuring adherence to standard operating procedures, company programs, applicable laws, policies, and standards.
Hold the team accountable for store conditions and results.
Deliver the sales plan, profit plan, and other KPIs in alignment with annual performance objectives; manage the team to achieve role-specific KPIs.
Lead execution of customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals, and provide overall management to team members and customers.
Hire, train, observe, and coach team members to achieve results.
Lead performance management and, when necessary, disciplinary processes.
Identify talent and develop team members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments and ensure managers are cross-trained in custom framing sales and production.
Perform other duties as assigned.