Retail Store Manager (Bench)

Michaels Stores•Arvada, CO

11d•$60,700 - $81,000•Onsite

About The Position

The Retail Store Manager (Bench) leads and manages all aspects of a retail store, spending the vast majority of their time on managerial work. The manager leads the team, holds team members accountable for delivering a great customer experience and achieving results, ensures the store is ready to deliver customer brand promises, and plans and communicates workload and KPI activities for execution within budget. Minimal, if any, time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The role oversees store operations and compliance, sales and profit performance, customer experience, shrink and safety programs, staffing, and team development. The manager also serves as Manager on Duty and maintains operational understanding of all departments, including ensuring managers are cross-trained in Custom Framing sales and production. This is a bench position for the DEN-ARVADA, CO store location.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; some heavy lifting and access to high shelves by ladder or similar equipment are required.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, ensuring adherence to SOPs, company programs, applicable laws, policies, and standards.
Hold the team accountable for store conditions and results.
Deliver the sales plan, profit plan, and other KPIs in support of annual performance objectives; manage the team to achieve role-specific KPIs.
Lead execution of customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals and manage team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach employees to achieve results.
Lead performance management and, when necessary, disciplinary processes; identify talent and develop team members for advancement.
Use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, remain cross-trained, and ensure all managers are cross-trained in Custom Framing sales and production.
Perform other duties as assigned.