Retail Store Manager

Goodwill Columbus • Reynoldsburg, OH

8d • $50,000 - $65,000

About The Position

The Retail Store Manager leads daily store operations, drives sales performance, develops a high-performing team, and delivers an exceptional experience for customers and donors. The role oversees sales, customer service, merchandising, donations, and production; uses sales and operational data to guide decisions; and ensures merchandise is processed, priced, displayed, and replenished to maximize sales. The manager maintains a safe, clean, and organized store, protects company assets through loss prevention and compliance practices, and adjusts staffing, schedules, and priorities to meet changing business needs.

Requirements

• Proven retail leadership experience with a track record of achieving results.
• Strong skills in team leadership, coaching, and performance management.
• Ability to analyze sales and operational metrics and take action to improve performance.
• Excellent communication, customer service, and problem-solving skills.
• Ability to thrive in a fast-paced, high-volume retail environment.
• Three to five years of retail experience required.
• Minimum of three years of management experience required.
• Experience leading retail operations, production, or high-volume environments required.
• Proficiency with Microsoft Office and business systems.

Nice To Haves

• Knowledge of resale, thrift, or secondhand retail operations.
• High school diploma or equivalent preferred.

Responsibilities

• Lead all aspects of store operations, including sales, customer service, merchandising, donations, and production.
• Drive revenue growth and achieve sales, budget, and operational goals.
• Recruit, train, coach, and develop Assistant Store Leaders, Supervisors, and Retail Associates.
• Create a positive, engaged, and accountable team culture.
• Monitor store performance and use sales and operational data to make informed business decisions.
• Ensure merchandise is processed, priced, displayed, and replenished to maximize sales.
• Deliver excellent customer and donor experiences while resolving concerns professionally.
• Maintain a safe, clean, and organized store environment.
• Protect company assets through effective loss prevention, safety, and compliance practices.
• Adjust staffing, scheduling, and priorities to meet changing business needs.

Benefits

• Competitive salary.
• Mission-driven work that directly impacts the community.
• Career growth and leadership development opportunities.
• Supportive team environment built on integrity, accountability, collaboration, and respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED