Retail Store Manager

Circle K•Little Rock, AR

12d

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, site presentation, training, communications, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; ensures the store is clean, adequately stocked, organized, and aligned with Company standards; and supports a safe, positive image among customers and the neighboring community. The role manages supplier relationships, addresses customer complaints, oversees required reports and records, and analyzes sales, expenses, budgets, forecasts, and merchandise margins to support sales and net profits. The position works primarily indoors but also requires outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The manager is expected to work with minimal direction and provide effective leadership.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including for report analysis, inventory control, cash control, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Nice To Haves

Retail sales experience.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to provide excellent customer service.
Develop, manage, and assign tasks to keep the site clean, stocked, organized, and maintained to Company standards.
Maintain a professional and supportive image among employees and the supervisor.
Schedule employees within Company guidelines to maximize customer service and maintain the site image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Develop positive and professional relationships with suppliers.
Promote excellent customer service and resolve complaints promptly and professionally.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate feedback to employees.
Train employees on customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive appropriate communications in a timely manner, and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop specific action plans to achieve objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis and duties as assigned or delegated by the supervisor.
Perform outdoor tasks such as cleaning parking lots and gas pumps and taking out garbage.