Retail Store Manager

Kendra Scott•Harker Heights, TX

26d•Onsite

About The Position

The full-time Store Leader serves as the CEO of the store, owning its business plan and controllable P&L elements. The role focuses on delivering exceptional customer experiences, sharing Kendra Scott’s purpose in the community, building and developing a high-performing team, strengthening guest and community relationships, and representing the brand’s culture positively. The Store Leader analyzes sales and reporting, makes timely business decisions to achieve financial goals, and ensures compliance with company policies and asset protection standards.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, strong priority-setting, and time-management skills.
Experience leading and developing teams, with an interest in making a significant impact on others’ careers.
Excellent communication and conflict-management skills.
Business acumen and ability to analyze reporting to drive sales.
Flexible availability to work when customers shop.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Willingness and ability to relocate long-term for career growth opportunities is strongly preferred.

Responsibilities

Create a customer-centric environment and teach WOW Service Principles to build guest connections.
Drive sales, maximize store productivity, build guest loyalty, and create, manage, and own the store’s business plan.
Recruit, hire, and retain a high-performing team; build guest and organizational relationships that increase brand awareness, traffic, business growth, and philanthropic impact.
Develop team members through daily teaching, coaching, feedback, development plans, and performance reviews.
Build team skills and capabilities to support retention, internal opportunities, and career advancement.
Act with honesty and integrity, follow company policies and procedures, and ensure audit and shrink results meet Asset Protection Standards.
Communicate clearly, listen actively, encourage diverse viewpoints, and provide consistent feedback.
Adapt to different business needs, learn from experience, and remain curious and flexible.
Promote teamwork and partnerships through idea sharing, valuing others’ interests, and celebrating contributions.
Analyze reporting and daily sales trends and make real-time business decisions to achieve store financial goals.
Take on challenges and opportunities with urgency, energy, and enthusiasm.
Address difficult situations, champion ideas and people, and challenge team members to achieve their potential.
Take responsibility for personal and team actions and foster accountability, commitment, feedback, and problem solving.
Use analysis, experience, judgment, and appropriate speed to make sound decisions.