Retail Store Manager

Circle K•Collegedale, TN

12d•Onsite

About The Position

The Retail Store Manager leads the store’s employees and operations to provide excellent customer service, maintain company standards, and maximize sales and net profits. The manager recruits, hires, trains, schedules, and supervises employees; oversees store cleanliness, stocking, merchandise presentation, and pricing; manages customer and supplier relationships; and ensures timely communication, employee development, and accurate reporting. The position also involves analyzing sales and expenses, managing budgets and merchandise margins, and safeguarding store funds. The role is primarily indoors, with outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may occasionally encounter cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The manager is expected to work with minimal direction and to serve effectively as a manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties, responsibilities, and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills necessary to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from the bank and corporate management meetings.
Ability to communicate orally and in writing in English.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, and train positive, enthusiastic employees to provide excellent customer service.
Assign and manage tasks to keep the site clean, adequately stocked, organized, and well maintained according to company standards.
Maintain a professional and supportive image among employees and supervisors.
Schedule employees within company guidelines to maximize customer service and maintain the site’s image.
Use nondiscriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Build positive, professional relationships with suppliers.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees to meet company standards for customer service, site image, marketing execution, and safety.
Develop methods to ensure employees receive appropriate communication in a timely manner.
Hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Supervise employees to ensure required reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate actions to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analyses necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.