Retail Store Manager

WILD BILLS TOBACCO STAFFING LLC • Wilmington, OH

77d

About The Position

The Retail Store Manager oversees the operations of a retail location, including staff, inventory, finances, and customer service. The role leads and develops store employees, drives sales and operational performance, maintains store standards, and manages day-to-day activities such as staffing, cash handling, inventory, customer service, cash reconciliation, and bank deposits. The manager spends most business hours on the sales floor greeting customers, coaching employees, and running the business. The ideal candidate has retail management experience and an interest in the tobacco industry.

Requirements

• At least 21 years of age.
• High school degree completion.
• At least 1–2 years of previous management experience.
• Flexible availability to work weekends and holidays if needed.
• Flexible availability to work 12-hour shifts at times.
• Ability to stand for long periods.
• Ability to lift up to 50 pounds.
• Written and communication skills.
• Leadership skills.
• Customer service skills.
• Microsoft Office skills.
• Store operations knowledge.
• Basic addition and subtraction skills.

Responsibilities

• Recruit, interview, select, and retain employees.
• Motivate, coach, develop, lead, and train store employees on an ongoing basis.
• Develop employees' product knowledge and team selling skills to help meet or exceed sales goals.
• Manage and supervise retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure employees comply.
• Identify, recommend, and implement changes to improve productivity.
• Set clear performance expectations and ensure the team is trained in sales, customer service, and operations to meet company standards.
• Communicate priorities and sales-driving information to help employees maximize business opportunities.
• Maintain a clean and safe environment by complying with health and sanitation procedures.
• Keep the store properly stocked, manage inventory levels, and order products.
• Maintain knowledge of products, product launches, and promotions.
• Build customer relationships and recommend products.
• Meet or exceed store sales and operational goals.
• Manage daily store operations, including inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assist customers with sales transactions and provide excellent customer service.
• Develop plans and follow up to maximize sales and drive consistent performance.
• Identify performance opportunities and work with the District Manager to develop plans to address issues.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Implement store programs to improve sales, service, operational efficiency, and branding.
• Monitor and analyze sales and financial data to make business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Keep up to date with industry trends and competition and recommend business improvements to District Management.
• Open and close the store, including locking doors and arming the store.
• Work over 40 hours per week and be available for nights, weekends, and holidays.
• Complete additional tasks, duties, or projects as assigned.

Benefits

• Health, dental, vision, and life insurance, effective after 60 days of employment.
• Merchandise discounts.
• Development and growth opportunities.
• Monthly bonus.
• Biannual merit increase.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED