Retail Store Manager

Goodwill of Central & Northern Arizona•Bell, CA

7d•Onsite

About The Position

The Retail Store Manager drives retail business operations at a Goodwill of Central and Northern Arizona (GCNA) retail store to help fund Goodwill’s mission of ending unemployment. The role is responsible for the entire store’s production and directly leads Assistant Store Manager(s), the Production Team, and Donation Attendants. Responsibilities span people leadership, store operations, financial management, inventory control, donation processing, customer service, and Team Member training and development. The manager develops and executes plans to meet operating income, revenue, and production goals; manages payroll and operating costs; maintains product levels and store standards; and ensures excellent service for donors and customers. The role partners with the Retail District Manager, other store locations, community organizations, and internal support teams to improve performance, promote the mission, and maintain compliance. The position requires regular in-person attendance, reliable transportation, and the ability to transfer to or cover shifts at different stores when business needs require it. Starting pay is $70,000 annually. The position is eligible for a monthly performance-based bonus after successful completion of training. A comprehensive benefits package begins on the first day of the month following 60 days of employment.

Requirements

Two years of work experience in retail management; thrift retail experience is preferred.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Valid driver’s license and clean motor vehicle record (MVR).
Ability to pass a background check and drug screen, where applicable.
Ability to speak and read English proficiently.
Reliable transportation to perform daily tasks, including making bank deposits, helping at other stores, and attending training and development classes.

Nice To Haves

High school diploma or equivalent is preferred.
Retail management experience in thrift is preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Coordinate with the Retail District Manager to develop and implement strategic plans to drive donations.
Monitor product levels, including floor work, as-is items, recycling, trash, and seasonal back stock, to meet sales budget targets.
Manage payroll and operating costs to budget.
Ensure Team Members provide excellent customer service to donors and customers.
Maintain clean, well-kept store locations that appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote the Goodwill mission and serve as a Goodwill ambassador in the community.
Ensure Team Members are trained and fulfill their duties and responsibilities.
Ensure Donation Attendants provide excellent service when receiving donations and sort and prepare donations for processing.
Ensure the Production Team processes, prices, and displays products according to company standards and store goals.
Partner with other store locations, under the Retail District Manager’s direction, to allocate donations, Team Members, and leadership to maximize area performance.
Ensure Team Members follow company standards and procedures.
Travel to other stores, cover shifts, make bank deposits, and attend training and development classes as business needs require.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to support business goals and compliance with policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and development.
Ensure the Assistant Store Manager effectively manages the performance of Retail Store Associates.
Play a critical role in company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.