Retail Store Manager

Circle K•Louisville, KY

6d•Onsite

About The Position

The Retail Store Manager leads store operations, employees, customer service, merchandising, safety, and financial performance. The manager recruits, hires, trains, schedules, coaches, and supervises employees; maintains store cleanliness, stock, displays, pricing, and company standards; builds positive relationships with suppliers and the surrounding community; and handles customer complaints professionally. The role includes communicating with employees and the Market Manager, organizing site records and reports, evaluating store needs and creating action plans, and analyzing sales, expenses, budgets, forecasts, and merchandise margins to maximize sales and net profits. The manager safeguards and accounts for money received and disbursed and performs other duties as assigned or delegated by the supervisor. The position is based at 6514 Preston Highway, Louisville, Kentucky 40213. Most work is indoors, with some outdoor work such as cleaning parking lots and gas pumps and taking out garbage. The manager may occasionally be exposed to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. The role requires working with minimal direction and supervision and serving effectively as a manager, supervisor, and leader.

Requirements

High school diploma or GED preferred.
Experience in retail sales preferred.
Ability to perform the essential duties and work under the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the necessary computer skills, including analyzing reports and managing inventory, cash control, and counseling notices.
Valid driver's license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, train, and supervise employees, fostering excellent customer service.
Develop, manage, and assign tasks to keep the site clean, stocked, organized, and maintained to company standards.
Schedule employees within company guidelines to support customer service and the store's image.
Use non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Build positive, professional relationships with suppliers.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate feedback.
Train employees on customer service, site image, marketing execution, and safety procedures, and promote safety awareness.
Ensure employees receive timely communications and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve desired objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly.
Ensure required employment posters and signs are accessible to employees.
Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for all money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.