Retail Store Manager

Funko • Hollywood, CA

4d • Onsite

About The Position

The Retail Store Manager owns the day-to-day operations and performance of an assigned Funko retail location. This hands-on leadership role leads the store team, ensures operational excellence, and delivers a consistent, engaging fan experience. The manager drives sales, develops employees, and keeps the store running efficiently, while partnering with leadership on broader strategies. The position reports directly to the Retail General Manager.

The position is onsite in Hollywood, California. The work environment usually has moderate noise. Duties regularly involve sitting, using hands to finger, handle, or feel, and talking or hearing; frequently reaching with hands and arms; and occasionally standing and walking. The employee frequently lifts or moves up to 10 pounds and occasionally up to 25 pounds.

Requirements

• At least 3 years of retail leadership experience.
• Proven ability to drive sales and manage store operations effectively.
• Strong people leadership skills, including experience coaching and developing teams.
• Highly organized, with strong attention to detail and execution.
• Ability to multitask and adapt in a fast-paced retail environment.
• Passion for delivering great customer experiences.
• Strong communication and interpersonal skills.
• Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Open and flexible availability.

Nice To Haves

• Interest in pop culture and fandom trends.

Responsibilities

• Lead all aspects of daily store operations and ensure smooth, efficient execution.
• Manage scheduling, labor planning, and floor coverage to meet business needs.
• Maintain standards for merchandising, inventory, and visual presentation.
• Ensure operational processes are followed, including inventory management, shipment processing, and stockroom organization.
• Oversee facility needs and maintain a safe, clean, and organized environment.
• Drive store performance to meet or exceed sales and payroll targets; monitor business trends and take action to improve results.
• Execute company initiatives, promotions, and product launches, and partner with leadership on localized actions to drive traffic and sales.
• Hire, train, coach, and develop a high-performing store team; provide feedback and performance management.
• Lead by example on the sales floor and foster a positive, inclusive, and accountable team culture.
• Develop team leadership to support daily execution.
• Deliver a consistent fan experience aligned with Funko’s brand and values; ensure welcoming customer interactions, resolve concerns, and build relationships with repeat customers.
• Oversee inventory accuracy, cycle counts, stock control, shipments, transfers, damages, stockroom organization, and product flow to the sales floor.
• Execute merchandising direction and collaborate with partners on product placement and assortment.
• Partner with corporate teams on product launches, training, and operational priorities; communicate store performance, challenges, and opportunities to leadership.
• Support local marketing and community efforts as needed.

Benefits

• Competitive compensation package and full benefits.
• 401(k) plan with company matching contributions.
• The role may be eligible for additional discretionary bonuses or incentives and restricted stock units.
• Creative work environment with people who love pop culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed