Retail Store Manager

Kendra Scott•Harker Heights, TX

24d•Onsite

About The Position

The full-time Store Leader serves as the CEO of the store, owning its business plan and controllable P&L elements. The role delivers customer-focused WOW experiences, shares Kendra Scott’s purpose in the community, drives sales and guest loyalty, and represents the brand’s culture. The Store Leader recruits, hires, retains, coaches, and develops a high-performing and diverse team; builds relationships with guests, organizations, and community partners; and uses sales trends and reporting to make timely business decisions. The position also upholds company policies and procedures, ensures audit and shrink results meet Asset Protection Standards, communicates expectations and feedback, and fosters teamwork, accountability, trust, and development.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evenings, weekends, and holidays.
Prior experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, and strong prioritization and time-management skills.
Excellent communication and conflict-management skills.
Ability to analyze business reporting to drive sales.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Passion for Kendra Scott and its values of Family, Fashion, and Philanthropy.
Experience leading and developing teams, with an emphasis on influencing others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Willingness and ability to relocate long-term for career growth opportunities.

Responsibilities

Create a customer-centric environment and teach WOW Service Principles to build guest connections.
Drive sales, store productivity, and guest loyalty through customer experiences.
Create, manage, and own the store business plan and controllable elements of the store’s P&L.
Recruit, hire, and retain a high-performing team.
Build relationships with guests, organizations, and community partners to increase brand awareness, business growth, and philanthropic impact.
Attract new customers through traffic-driving efforts.
Coach, teach, inspire, and develop team members, supporting their capabilities, retention, and advancement.
Make decisions with integrity and follow Kendra Scott policies and procedures.
Ensure audit and shrink results meet Asset Protection Standards.
Communicate clear expectations and provide feedback through in-the-moment coaching, touchbases, development plans, and performance reviews.
Listen actively and encourage open expression of diverse ideas and opinions.
Collaborate across teams and build partnerships that support shared goals and accountability.
Analyze reporting and daily sales trends to make real-time decisions and achieve store financial goals.
Take ownership of personal and team actions, decisions, and commitments.
Work through challenging situations, champion ideas and people, and hold team members accountable.
Adapt to different areas and situations in the business and apply learnings to new challenges.