Retail Store Manager

Michaels Stores•Chattanooga, TN

16d•$80,300 - $107,100•Onsite

About The Position

The Retail Store Manager leads and manages the store, with the vast majority of time dedicated to managerial work rather than tasks such as cashiering, setting planograms, or stocking shelves. The manager leads the team to deliver a great customer experience, meet sales, profit, and other KPI goals, uphold customer brand promises, and execute store workload within budget. The role oversees store operations, staffing and team development, safety and shrink programs, and compliance with company standards and applicable laws. The Store Manager also serves as Manager on Duty and maintains operational understanding of all departments, including Custom Framing.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift some heavy items and access high shelves using a ladder or similar equipment.

Responsibilities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and company programs, compliance with applicable laws and requirements, execution of company policies and standards, and accountability for store conditions and results.
Deliver sales and profit plans and other KPIs in line with annual performance objectives, and manage the team to achieve role-specific KPIs.
Lead execution of the customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach employees; lead performance management and, if necessary, disciplinary processes; identify talent and develop team members for advancement; and pursue continued self-development.
Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, stay cross-trained, and ensure all managers are cross-trained in Custom Framing sales and production.
Perform other duties as assigned.