Retail Store Manager

Circle K•Hensley, AR

About The Position

The Retail Store Manager leads the store’s employees and operations, ensuring excellent customer service, a clean and well-stocked site, and compliance with Company standards. The manager recruits, hires, trains, schedules, supervises, and evaluates employees; builds professional relationships with suppliers and customers; and addresses customer complaints. The role includes communicating with employees and the Market Manager, organizing site records and reports, managing merchandise presentation and pricing, and ensuring workplace postings are accessible. The manager analyzes sales and expenses, takes action to maximize sales and net profits, budgets and forecasts profit-and-loss lines, manages merchandise margins, and safeguards money received and disbursed. The position works with a minimum of direction and supervision and requires working indoors and occasionally outdoors for tasks such as cleaning parking lots and gas pumps and taking out garbage. It may involve occasional cold-temperature exposure while overseeing work in a walk-in cooler or freezer, as well as occasional noise.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience sufficient to perform the essential duties and work in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the site, including analyzing reports and managing inventory, cash, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with a minimum of direction and supervision and to act as an effective manager, supervisor, and leader.

Nice To Haves

Retail sales experience.
High school diploma or GED.

Responsibilities

Recruit, hire, train, schedule, supervise, and motivate employees while ensuring excellent customer service.
Assign and manage tasks to maintain a clean, adequately stocked, organized site that meets Company standards.
Maintain a professional and supportive image among employees and the supervisor.
Apply non-discriminatory management practices in hiring, training, counseling, motivating, and separating employees.
Develop positive, professional relationships with suppliers.
Promote excellent customer service and resolve customer complaints in a timely, professional manner.
Promote and ensure a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures; promote safety awareness.
Ensure employees receive proper communication in a timely manner, and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis necessary to maximize sales and net profits, as well as other duties assigned or delegated by the supervisor.