Retail Store Manager

WILD BILLS TOBACCO STAFFING LLC • Ashland, OH

5d

About The Position

The Retail Store Manager oversees the operations of a retail location, including staff, inventory, finances, and customer service. The manager recruits, trains, coaches, and leads employees; develops product knowledge and selling skills; and works with the team to meet or exceed sales and operational goals. The role includes managing daily store operations, maintaining inventory and a clean, safe environment, assisting customers, and making decisions based on sales and financial data. The manager also develops promotional strategies, stays informed about industry trends, and communicates with District Management.

Requirements

• At least 21 years of age.
• High school degree completion.
• At least 1–2 years of previous management experience.
• Knowledge of written communication, leadership, customer service, Microsoft Office, store operations, and basic addition and subtraction.
• Flexibility to work weekends and holidays as needed.
• Flexibility to work 12-hour shifts at times.
• Ability to stand for long periods.
• Ability to lift up to 50 pounds.

Nice To Haves

• Experience in retail management.
• A passion for the tobacco industry.

Responsibilities

• Recruit, interview, select, and retain employees.
• Motivate, coach, develop, lead, and train store employees on an ongoing basis.
• Create opportunities to develop the team's product knowledge.
• Develop team selling skills to meet or exceed sales goals.
• Manage and supervise retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure employees comply.
• Guide the team in identifying, recommending, and implementing productivity improvements.
• Set performance expectations and ensure employees are trained in sales, customer service, and store operations.
• Communicate priorities and sales-driving information to help employees maximize business opportunities.
• Maintain a clean and safe environment by following health and sanitation procedures.
• Ensure the store is stocked, manage inventory levels, and order products.
• Maintain knowledge of products, launches, and promotions.
• Build customer relationships and recommend products.
• Meet or exceed store sales and operational goals.
• Manage daily store operations, including inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assist customers with sales transactions and provide excellent customer service.
• Develop and follow through on plans to maximize sales and drive consistent performance.
• Identify performance opportunities and partner with the District Manager on plans to address issues.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Implement store programs to improve sales, service, operations, and branding.
• Spend most business hours on the sales floor greeting customers, coaching employees, and managing the business.
• Monitor and analyze sales and financial data to make business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Stay informed about industry trends and competition and recommend business improvements to District Management.
• Open and close the store, including locking doors and arming the store.
• Work over 40 hours per week and be available for nights, weekends, and holidays.
• Perform additional tasks, duties, or projects as assigned.

Benefits

• Health, dental, vision, and life insurance, effective after 60 days of employment.
• Merchandise discounts.
• Development and growth opportunities.
• Monthly bonus.
• Merit increase twice a year.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED