Retail Store Manager

Sunnyside•Pittsburgh, PA

18d•$65,000 - $85,000

About The Position

The Retail Store Manager of Sunnyside is responsible for day-to-day team leadership and delivering a profitable business that supports Cresco Labs’ mission to normalize, professionalize, and revolutionize the cannabis industry. The manager ensures the dispensary meets or exceeds key goals across customer acquisition and loyalty, merchandising, operations, and talent development, connecting the Sunnyside brand vision with the store’s daily operations. The role includes leading hourly and salaried employees through recruiting, onboarding, training, employee relations, coaching, scheduling, and performance management. It also involves applying retail business fundamentals such as payroll and financial management, identifying sales trends, business writing, reporting, conflict resolution, strategic thinking, decision-making, and complex problem-solving. The manager drives sales and operational performance, maintains regulatory compliance, supports community outreach, oversees inventory and accurate store records, and works with corporate retail leadership and business partners. The position requires availability during all hours of operation, including nights, weekends, and holidays, and the ability to lift, carry, and balance up to 50 pounds (100 pounds with assistance).

Requirements

Bachelor’s degree in business or comparable experience.
5–7 years of retail management experience.
Experience managing teams of 10 or more with layers of leadership, preferably in a high-volume location and with a focus on team development.
Ability to learn, apply, and teach technical and product-related information in a professional, consultative manner.
Experience working closely with Human Resources teams and processes.
High level of integrity, personal motivation, and sense of urgency.
Proficiency in MS Office and high proficiency in MS Excel, including data entry and data management.
Strong business acumen, communication, attention to detail, and interpersonal skills.
Available to work all hours of operation, including nights, weekends, and holidays.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Must be at least 21 years of age.
Must comply with legal and company regulations for working in the industry.
Must be legally authorized to work in the United States permanently without current or future employment-based visa sponsorship.

Nice To Haves

Cannabis knowledge or dispensary leadership experience.

Responsibilities

Build and sustain a high-performing team through employee selection, onboarding, coaching, and clear accountability for results.
Conduct at least monthly quality one-on-one conversations with each assistant manager and quarterly one-on-ones with each store employee.
Assess employee performance, skill gaps, and career aspirations, and provide or obtain resources, training, or procedures to support team needs.
Determine headcount requirements and labor schedules based on sales trends, department objectives, and labor laws.
Motivate and inspire the dispensary team to exceed revenue targets and KPIs, emphasizing selling and cross-selling techniques.
Partner with Human Resources to resolve employee relations issues.
Ensure employees are knowledgeable about and coached through regulatory changes.
Maintain a clean and safe environment for employees and customers.
Provide regular updates, feedback, and solutions to corporate retail leadership regarding dispensary operations.
Build and maintain business partner relationships across Human Resources, Outreach, Compliance, Security, Employee Health and Safety, Marketing, Construction, and IT.
Drive profitable sales through forecasting, scheduling, customer service, and execution of programs and initiatives.
Identify business and competitor risks and analyze metrics to help increase market share.
Support outreach and community partnerships to build a positive community image, increase brand awareness, and attract new patients.
Establish daily operating procedures focused on improvement and efficiency.
Oversee inventory activities to ensure product requirements are met and deliveries are on time.
Maintain accurate records of dispensary activities, including daily cash reconciliations, guest records, sales, deliveries, and returns.
Perform monthly audit reporting and complete the store visit checklist with the Area Manager.
Ensure compliance with company policies and procedures and state and local laws.
Serve as point of contact for state regulators and local authorities and oversee inspections and audits.