Retail Store Manager
About The Position
The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role is accountable for leading the team to deliver a great customer experience, achieve sales and operational results, meet customer brand promises, and execute store workload and key performance indicators within budget. Minimal time is expected to be spent on non-managerial duties such as cashiering, setting planograms, or stocking shelves. The manager ensures adherence to standard operating procedures, company programs, policies, and standards, including applicable legal requirements. They manage staffing and team development, oversee store performance and safety, and serve as Manager on Duty. The position also requires operational understanding of all store departments and cross-training managers in Custom Framing sales and production. The work takes place in a public retail store while supervising team members and serving customers. Public areas are climate controlled, while some stock rooms may not be; some outdoor work is required. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.
Requirements
- 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
- 2+ years of experience directly supervising a diverse team, including performance management and talent development.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Ability to regularly bend, lift, carry, reach, and stretch.
- Ability to lift some heavy items and access high shelves by ladder or similar equipment.
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Responsibilities
- Lead and manage all aspects of the store, including adherence to standard operating procedures and company programs, compliance with applicable laws and requirements, execution of company policies and standards, and accountability for store conditions and results.
- Deliver the sales plan, profit plan, and other key performance indicators in line with annual performance objectives; manage the store team to achieve role-specific KPIs.
- Lead execution of the customer brand promises.
- Implement and lead shrink and safety programs to achieve goals.
- Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
- Staff the store with qualified team members; hire, train, observe, and coach the team to achieve results.
- Lead performance management and, when necessary, disciplinary processes; identify talent and develop team members for advancement.
- Use leadership competencies for continued self-development.
- Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
- Serve as Manager on Duty.
- Maintain operational understanding of all store departments, stay cross-trained, and ensure all managers are cross-trained in Custom Framing sales and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical coverage, depending on position and eligibility.
- Dental coverage, depending on position and eligibility.
- Vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Various voluntary insurance options.
- Employee discounts and access to partner discount programs.
- May be eligible for additional compensation, including a performance-based bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
