Retail Store Manager

Circle K•Benton, AR

7d•Onsite

About The Position

The Retail Store Manager oversees store employees and site operations, including customer service, staffing, training, store presentation, safety, communication, organization, and financial performance. The manager recruits, hires, trains, schedules, and supports employees; maintains relationships with customers, suppliers, and the neighboring community; and ensures merchandise, records, reports, and required postings meet Company standards. The role analyzes sales, expenses, budgets, forecasts, and merchandise margins, and safeguards money received and disbursed. The position is based at 1219 W South St, Benton, Arkansas 72015, and requires flexible availability. Most work is indoors, with some outdoor duties such as cleaning parking lots and gas pumps and taking out garbage. The manager may occasionally encounter cold temperatures while supervising work in a walk-in cooler or freezer and may be exposed to occasional noise. The role requires working with minimal direction and serving as an effective manager, supervisor, and leader.

Requirements

Ability to perform the essential duties and work in the conditions described.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the skills necessary to use one at the site, including analyzing reports and handling inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Nice To Haves

High school diploma or GED.
Experience in retail sales.

Responsibilities

Recruit, hire, train, and support positive, enthusiastic employees to provide excellent customer service.
Assign and manage tasks to keep the site clean, stocked, organized, and maintained according to Company standards.
Schedule employees within Company guidelines to maximize customer service and maintain the site’s image.
Apply non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
Build positive, professional relationships with suppliers.
Promote excellent service and resolve customer complaints promptly and professionally.
Promote and maintain a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide appropriate performance feedback.
Train employees on customer service, site image, marketing execution, and safety procedures, and promote safety awareness.
Ensure employees receive timely communications, and hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives.
Organize and maintain site files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis and other duties as assigned or delegated by the supervisor.