Retail Store Manager

Michaels Stores•Ankeny, IA

20d•Onsite

About The Position

The Retail Store Manager leads and manages the store, team, and store operations, spending the vast majority of their time on managerial work. The role is accountable for delivering a strong customer experience and achieving sales, profit, and other performance goals. The manager ensures the store and team are prepared to deliver the Customer Brand Promises, and plans and communicates workload activities and KPIs so the team can execute within budget. Minimal time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, or stocking shelves. The manager oversees compliance with Standard Operating Procedures, company programs, policies, and standards; develops and manages the team; and leads customer experience, shrink, and safety initiatives. The role also serves as Manager on Duty and maintains operational understanding of all store departments. The position is based in a public retail store setting and includes nights, weekends, and early mornings.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift some heavy items; and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and company programs, policies, and standards.
Ensure compliance with applicable laws and requirements and hold the team accountable for store conditions and results.
Deliver the sales plan, profit plan, other KPIs, and annual performance objectives; manage the team to achieve role-specific KPIs.
Lead execution of the customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals and manage team members and customers.
Hire, train, observe, and coach qualified team members; lead performance management and, when necessary, disciplinary processes.
Identify talent and develop team members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, be cross-trained, and ensure all managers are cross-trained in Custom Framing sales and production.
Perform other duties as assigned.