Retail Store Manager

Circle K Stores•Olive Branch, MS

11d

About The Position

The Retail Store Manager leads the store’s employees and operations. The manager recruits, hires, trains, schedules, supervises, and supports employees; maintains customer service and store presentation standards; manages supplier and community relationships; and oversees reporting, merchandise, safety, and financial performance. The role requires working with minimal direction and supervision, while serving as an effective manager, supervisor, and leader. Most work is indoors, with some outdoor duties such as cleaning parking lots and gas pumps and removing garbage. The position may involve occasional exposure to cold temperatures while supervising work in a walk-in cooler or freezer, as well as occasional noise. Duties may change periodically based on business needs.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Experience performing the essential duties and working in the described conditions.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
Ability to use a computer, or acquire the necessary skills, including for report analysis, inventory control, cash control, and counseling notices.
Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
Ability to communicate orally and in writing in English.
Ability to work with minimal direction and supervision.

Responsibilities

Recruit, hire, train, motivate, counsel, and manage employees, applying non-discriminatory management practices.
Assign and manage tasks to maintain a clean, adequately stocked, organized, and well-kept site in accordance with company standards.
Schedule employees within company guidelines to support customer service and maintain the site’s image.
Develop positive, professional relationships with suppliers; promote excellent customer service and resolve customer complaints promptly and professionally.
Promote a safe, positive public image in the neighboring community.
Prepare timely written performance appraisals and provide performance-based feedback.
Train employees on customer service, site image, marketing execution, safety procedures, and safety awareness.
Ensure employees receive timely communications; hold ongoing communication meetings with site employees and the Market Manager.
Evaluate site needs and develop action plans to achieve objectives; organize and maintain site files and manuals.
Ensure required reports are completed accurately and on time, merchandise is stocked, attractively displayed and correctly priced, and required employment posters and signs are accessible to employees.
Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
Budget and forecast P&L lines and manage merchandise margins.
Safeguard and account for money received and disbursed, and perform other financial analysis necessary to maximize sales and net profits.
Perform other duties as assigned or delegated by the supervisor.
Work outdoors as needed to clean parking lots and gas pumps and take out garbage.