Retail Store Manager

WILD BILLS TOBACCO STAFFING LLC • Hillsboro, OH

12d

About The Position

The Retail Store Manager oversees the operations of a retail location, managing staff, inventory, and finances while providing excellent customer service. The role involves leading and developing employees, driving sales, maintaining store operations and standards, and responding to business opportunities. The ideal candidate has retail management experience and an interest in the tobacco industry.

The manager spends most business hours on the sales floor greeting customers, coaching employees, and running the business. The role requires working over 40 hours per week, with availability for nights, weekends, and holidays, and may include additional tasks or projects as assigned.

Requirements

• Must be at least 21 years old.
• High school degree completion.
• At least 1–2 years of previous manager experience.
• Knowledge of written communication, leadership, customer service, Microsoft Office, store operations, and basic addition and subtraction.
• Flexible to work weekends and holidays as needed.
• Flexible to work 12-hour shifts at times.
• Able to stand for long periods.
• Able to lift up to 50 pounds.

Nice To Haves

• Experience in retail management.
• Passion for the tobacco industry.

Responsibilities

• Recruit, interview, select, and retain employees.
• Motivate, coach, develop, lead, and train store employees on an ongoing basis.
• Develop employees' product knowledge and team selling skills to meet or exceed sales goals.
• Manage and supervise retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure employees comply with them.
• Guide the team in identifying, recommending, and implementing changes to improve productivity.
• Set performance expectations and ensure the team is trained in sales, customer service, and operations to meet company standards.
• Communicate priorities and sales-driving information to help employees maximize business opportunities.
• Maintain a clean and safe environment by following health and sanitation procedures.
• Ensure the store is stocked, manage inventory levels, and order products.
• Maintain product knowledge and awareness of product launches and promotions.
• Build customer relationships and suggest products.
• Meet or exceed store sales and operational goals.
• Manage daily store operations, including inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assist customers with transactions and provide excellent customer service.
• Develop plans and follow up to maximize sales and deliver consistent performance results.
• Identify performance opportunities and work with the District Manager on plans to address issues.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Implement store programs to improve sales, service, operations, efficiencies, and branding.
• Monitor and analyze sales and financial data to make business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Keep up to date with industry trends and competitors, and recommend business improvements to District Management.
• Open and close the store, including locking doors and arming the store.
• Work more than 40 hours per week and be available for nights, weekends, and holidays.
• Perform additional tasks, duties, or projects as assigned.

Benefits

• Health, dental, vision, and life insurance, effective after 60 days of employment.
• 401(k) after 90 days of employment.
• Merchandise discounts.
• Development and growth opportunities.
• Monthly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED