RETAIL-STR-MANAGER

San Antonio Shoe Inc • Knoxville, TN

4d

About The Position

San Antonio Shoemakers (SAS), a privately held company based in San Antonio, Texas, has manufactured comfort footwear for more than 40 years. SAS is hiring a full-time Retail Store Manager to oversee day-to-day store operations and uphold the company’s standards for customer service, cleanliness, and care. The position is expected to work 40 hours per week, including nights, weekends, and holidays.

The manager leads, coaches, and develops store employees; supports customer satisfaction and sales; and is accountable for store operations, maintenance, inventory, finances, and other assets. The manager works with the District Manager to establish goals and plans to increase store volume, and supports local Grass Roots marketing programs. Some travel is expected.

Requirements

• Exceptional written, verbal, and interpersonal communication skills.
• Organized and able to handle deadline pressure professionally.
• Skilled at identifying and resolving problems in a timely manner.
• Able to work independently and follow through in a timely manner.
• Passion, integrity, and energy to achieve goals for SAS and the team.
• Self-starter who takes initiative.
• Respectful and caring toward coworkers.
• Accountable for actions.
• Excellent attendance.
• Able to work well with others as a team player.
• Able to promote positive team spirit and motivate employees to reach goals.
• Valid driver’s license required.
• Able to lift 50 pounds, sometimes with help.
• Able to stand for long periods and frequently bend, climb, and move while fitting and tying shoes.
• Close visual acuity to use a computer, conduct visual inspections, and prepare and analyze projects.
• Able to communicate frequently with customers and coworkers.
• Able to travel when needed and operate a vehicle.
• 1–2 years of retail management experience.

Nice To Haves

• Some college education.
• Experience handling intricate employee relations.

Responsibilities

• Execute day-to-day store operations in accordance with SAS philosophy and standards for customer service, cleanliness, and care.
• Provide customer satisfaction across sales and service.
• Direct and manage employees, promote positive team spirit, and motivate employees to reach goals.
• Lead, coach, and direct employees to ensure store performance meets company standards and philosophy.
• Set expectations and communicate regularly with employees.
• Conduct regular store meetings.
• Evaluate employees verbally and in writing through performance development plans (PDA).
• Hold associates accountable for their duties, training, and development.
• Oversee store operational and maintenance requirements.
• Manage store inventory, finances, and other assets; comply with purchasing policies and control expenditures.
• Ensure policies and procedures are communicated and followed.
• Work with the District Manager to set goals and administer a plan to increase store volume.
• Maintain inventory levels and suggest adjustments.
• Work on Grass Roots marketing programs to promote the store within its market.
• Interview and hire sales associates with assistance from the District Manager and/or Human Resources representatives.
• Maintain a positive attitude in dealings with store associates, company employees, visitors, vendors, and customers.
• Exercise confidentiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed