Retail Store Manager

WILD BILLS TOBACCO STAFFING LLC • Otsego Township, MI

25d

About The Position

The Retail Store Manager oversees the operations of a retail location, managing staff, inventory, and finances while providing excellent customer service. The role involves leading and developing employees, achieving sales and operational goals, maintaining store standards, and making business decisions based on sales and financial data. The manager spends most business hours on the sales floor greeting customers, coaching employees, and running store operations. The position requires working over 40 hours per week and availability for nights, weekends, and holidays.

Requirements

• At least 21 years of age.
• High school degree completion.
• At least 1–2 years of previous management experience.
• Flexibility to work weekends and holidays as needed.
• Flexibility to work 12-hour shifts at times.
• Written and communication skills.
• Leadership skills.
• Customer service skills.
• Microsoft Office skills.
• Store operations knowledge.
• Basic addition and subtraction skills.
• Ability to stand for long periods.
• Ability to lift up to 50 pounds.

Responsibilities

• Recruit, interview, select, and retain top talent.
• Motivate, coach, develop, lead, and train store employees on an ongoing basis.
• Develop the team's product knowledge and selling skills to meet or exceed sales goals.
• Manage and supervise retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure employees comply.
• Guide the team in identifying, recommending, and implementing changes to improve productivity.
• Set clear performance expectations and ensure the team is trained in sales, customer service, and operations.
• Communicate priorities and sales-driving information to help employees maximize business opportunities.
• Maintain a clean and safe environment by complying with health and sanitation procedures.
• Ensure the store is properly stocked, manage inventory levels, and order products.
• Maintain product knowledge and awareness of product launches and promotions.
• Build customer relationships and suggest products.
• Meet or exceed store sales and operational goals.
• Manage daily store operations, including inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assist customers with sales transactions and provide excellent customer service.
• Develop and follow through on plans to maximize sales and achieve consistent performance results.
• Identify performance opportunities and partner with the District Manager to develop plans to address issues.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Implement store programs to improve sales, service, operations, and branding efficiencies.
• Monitor and analyze sales and financial data to make strategic business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Stay informed about industry trends and competition and recommend business improvements to District Management.
• Open and close the store, including locking doors and arming the store.
• Work over 40 hours per week and be available to work nights, weekends, and holidays.
• Perform additional tasks, duties, or projects as assigned.

Benefits

• Health, dental, vision, and life insurance, effective after 60 days of employment.
• 401(k) after 90 days of employment.
• Merchandise discounts.
• Development and growth opportunities.
• Monthly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED