Retail Store Manager

Goodwill Industries of Southeastern Michigan • Saline, MI

5d

About The Position

The Retail Store Manager plans, organizes, and coordinates store and donation center management and operations to meet production, donation, and sales goals. The role oversees employees, including hiring, scheduling, training, and supervision, and is responsible for store security, maintenance, cleanliness, cash handling, merchandising, donation processing, reporting, and budgeting. The manager also supports retail marketing, maintains customer service standards, and ensures staff follow organizational policies and procedures.

The position includes ensuring compliance with CARF standards and applicable safety requirements, monitoring performance through key metrics, and using organizational resources effectively. The manager is expected to support innovation and continuous learning, serve internal and external stakeholders with integrity, and represent the organization to the public in a courteous and businesslike manner.

Requirements

• High school diploma or equivalent required.
• Two to five years of experience in retail, marketing, and supervisory skills.
• Ability to bend, stretch, reach, and lift up to 40 pounds.
• Ability to walk or stand to a significant degree.

Responsibilities

• Plan, organize, and coordinate store and donation center activities to meet production, donation, and sales goals.
• Prepare employee work schedules and submit accurate employee hours to accounting within designated time frames.
• Promote and enforce standards and policies in the Store Policy and Procedures Manual.
• Train employees to provide excellent customer service and ensure sales associates are trained on cash registers and follow procedures.
• Open and close the store and ensure the premises are secure.
• Supervise daily cash drawer balances and deposits of store receipts.
• Maintain store equipment and submit purchase orders as required.
• Prepare and submit required reports to the Director of Retail within designated time frames.
• Ensure production, donor, and sales goals are met.
• Keep the store stocked and merchandise rotated.
• Maintain regular and seasonal displays and signage so they remain fresh and appealing.
• Prepare purchase requests and the annual budget.
• Participate in developing and completing a retail marketing plan.
• Ensure adequate staffing for store sales and production, and train store personnel.
• Train employees and consumers in sales techniques, store rules, customer satisfaction, and interacting with the public.
• Maintain cleanliness of the store premises.
• Ensure donations are processed efficiently and donor counts are accurate.
• Attend and conduct regular staff meetings and communicate thoroughly with staff.
• Ensure Kaizen production procedures and practices are maintained.
• Carry out additional duties assigned by the Vice President of Donated Goods.
• Ensure documentation and compliance with CARF standards.
• Maintain applicable safety standards, rules, and regulations in areas of responsibility.
• Use S.M.A.R.T. objectives to drive performance and improve Goodwill's value to the community.
• Develop, implement, and track key performance metrics and help maximize the social and financial return of community resources invested in Goodwill.
• Use organizational resources efficiently and effectively.
• Demonstrate commitment to innovation, continuous learning, and leading change in creating community value.
• Represent the organization courteously and professionally to the public.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED