Retail Store Manager
About The Position
The Retail Store Manager leads and manages all aspects of a retail store, spending the vast majority of their time on managerial work. The role focuses on leading a team, delivering a strong customer experience, achieving sales, profit, and other performance goals, ensuring readiness to deliver customer brand promises, and planning and communicating workload and key performance indicators for execution within budget. Minimal time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The manager ensures compliance with standard operating procedures, company programs, policies, standards, and applicable laws and requirements. They staff, train, coach, and develop team members; manage performance and, when needed, disciplinary processes; oversee shrink and safety programs; and serve as Manager on Duty. The position requires operational understanding across store departments and cross-training in Custom Framing selling and production.
Requirements
- At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
- At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
- Ability to remain standing for long periods of time and move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift some heavy items and access high shelves using a ladder or similar equipment.
Responsibilities
- Lead and manage all store operations, ensuring adherence to standard operating procedures, company programs, policies, standards, and applicable laws and requirements.
- Hold the team accountable for store conditions, results, and delivery of a great customer experience.
- Deliver the sales plan, profit plan, and other key performance indicators in line with annual performance objectives.
- Lead the execution of customer brand promises.
- Implement and lead shrink and safety programs to meet goals.
- Use company tools to set, prioritize, and communicate goals, and provide overall management to team members and customers.
- Staff the store with qualified team members; hire, train, observe, coach, and develop them to achieve results.
- Lead performance management and, when necessary, disciplinary processes; identify talent and develop team members for advancement.
- Use leadership competencies for continued self-development.
- Interact with others in an accepting and respectful manner, maintain a positive and respectful approach in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
- Serve as Manager on Duty.
- Maintain operational understanding of all store departments and ensure all managers are cross-trained in Custom Framing selling and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility.
- Employee Assistance Program.
- Medical, dental, and vision coverage, depending on position and eligibility.
- Telemedicine services.
- Flexible spending accounts.
- Commuter benefits.
- Tuition assistance.
- Adoption assistance.
- Voluntary insurance options.
- Employee discounts and access to partner discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
