Store Manager
About The Position
The Retail Store Manager is an on-the-floor leader responsible for store functions, customer service, retail sales, operations, team development, and knowledge of leathercrafting and Tandy Leather products. The manager builds, trains, and motivates the store team, delivers exceptional customer service, and ensures operational functions meet company standards. The role spends approximately 90% of its time in the store and 10% building community connections that support business development and sales growth. The manager develops and communicates quarterly sales plans, executes operational policies and visual merchandising standards, and works to grow customer engagement and sales. The position also involves recruiting and developing staff, scheduling leathercrafting classes, teaching leathercrafting techniques, and maintaining knowledge of Tandy products and leathercrafting trends.
Requirements
- High school diploma or equivalent work experience.
- At least 2 years of retail leadership experience.
- Demonstrated expertise in all aspects of store operations.
- Adaptability and proactive learning of best practices.
- Strong critical-thinking skills.
- Motivation to provide exceptional customer service and achieve retail sales.
- Personable communication and ability to engage diverse customers.
- Ability to work independently and as part of a team.
- Ability to thrive in a dynamic environment and shift between multitasking and self-directed work.
- Willingness to work varied schedules, including weekends and holidays, based on business needs.
- Commitment to company guidelines, policies, and procedures.
- Basic computer skills.
- Excellent written and verbal communication skills.
Nice To Haves
- Bachelor’s degree.
- Leathercrafting, art, or creative arts knowledge or skills.
Responsibilities
- Drive sales and business growth, identify opportunities, and implement initiatives to achieve store sales goals.
- Develop and execute a quarterly sales plan, communicate it to the team, and monitor progress.
- Spend approximately 90% of work time in-store and approximately 10% building community connections for business development and sales growth.
- Execute company operational policies and procedures and maintain brand and visual merchandising standards.
- Deliver an exceptional customer experience and implement strategies to engage existing and new customers.
- Build customer relationships through active listening, asking questions, and finding solutions to customer needs.
- Represent the Tandy Leather brand and demonstrate knowledge of Tandy strategy.
- Set clear expectations and coach, develop, mentor, and inspire the team to improve performance.
- Foster teamwork and employee development to support career growth and retention.
- Network, recruit, and hire staff to meet staffing needs, using provided onboarding tools.
- Provide continual coaching, balanced performance feedback, and individual development.
- Schedule classes that promote leathercrafting and feature Tandy products.
- Maintain leathercrafting skills through practice and awareness of new trends.
- Teach employees and customers Tandy leathercrafting techniques.
- Learn about Tandy leather products and advise on appropriate applications for customer needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
