Retail Store Manager

Michaels•Levittown, PA

6d•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role is accountable for leading the team to deliver a great customer experience and the Customer Brand Promises while achieving sales, profit, and other performance objectives. The manager plans and communicates workload activities and KPIs to ensure the team executes properly within budget. Minimal time, if any, is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The manager ensures compliance with company procedures, programs, policies, standards, and applicable laws; oversees store conditions and results; and leads shrink, safety, and customer-service initiatives. Responsibilities also include staffing, training, coaching, performance management, talent development, serving as Manager on Duty, and maintaining operational understanding across departments. The manager is cross-trained and ensures all managers are cross-trained in Custom Framing sales and production. Other duties may be assigned.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods and move throughout the store.
Ability to regularly bend, lift, carry, reach, and stretch.
Ability to lift some heavy items and access high shelves using a ladder or similar equipment.
Must satisfy applicable federal, state, and local legal requirements for the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and company programs, policies, and standards.
Ensure compliance with applicable laws and requirements and hold the team accountable for store conditions and results.
Deliver the sales plan, profit plan, and other KPIs in line with annual performance objectives; manage the team to achieve their role KPIs.
Lead execution of the Customer Brand Promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach the team to achieve results.
Lead performance management and, when necessary, disciplinary processes.
Identify talent and develop team members for advancement; use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments; be cross-trained and ensure all managers are cross-trained in Custom Framing sales and production.
Perform other duties as assigned.