Retail Store Manager

Michaels Stores•Fairfax, VA

11d•$80,300 - $107,100•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role includes leading the team, holding team members accountable for delivering a great customer experience and achieving desired results, ensuring readiness to deliver Customer Brand Promises, and planning and communicating workload activities and KPIs for proper execution within budget. Minimal, if any, time is expected to be spent on non-managerial tasks such as cashiering, setting POGs, and stocking shelves. The manager oversees store operations, compliance, sales and profit plans, customer experience, shrink and safety programs, staffing, training, coaching, and performance management. They serve as Manager on Duty and maintain operational understanding of all departments, including ensuring managers are cross-trained in Custom Framing selling and production. The role is in a public retail store environment and includes nights, weekends, and early mornings.

Requirements

5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
2+ years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods of time; move throughout the store; and regularly bend, lift, carry, reach, and stretch.
Ability to lift some heavy items and access high shelves using a ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and Company programs, legal compliance, execution of Company policies and standards, and accountability for store conditions and results.
Deliver the sales plan, profit plan, and other KPIs in conjunction with annual performance objectives; manage the store team to achieve role-specific KPIs.
Lead execution of the customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach employees to achieve results.
Lead performance management and, when necessary, disciplinary processes; identify talent and develop team members for advancement.
Use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive and respectful in difficult situations, promote commitment to the organization’s vision and values, and serve as a positive role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments, be cross-trained, and ensure all managers are cross-trained in Custom Framing selling and production.
Perform other duties as assigned.