Retail Store Manager

Michaels Stores•Los Angeles, CA

3d•$80,300 - $107,100•Onsite

About The Position

The Retail Store Manager leads and manages all aspects of the store, spending the vast majority of their time on managerial work. The role includes leading a team, holding team members accountable for customer experience and business results, ensuring readiness to deliver customer brand promises, and planning and communicating workload activities and KPIs for execution within budget. Minimal time is expected to be spent on non-managerial tasks such as cashiering, setting planograms, and stocking shelves. The manager oversees store operations and compliance with company procedures, programs, policies, and applicable laws. They drive sales and profit plans and other KPIs, lead customer experience, shrink and safety programs, staff and develop the team, and serve as Manager on Duty. The role also requires operational understanding of all store departments and cross-training managers in Custom Framing sales and production.

Requirements

At least 5 years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
At least 2 years of experience directly supervising a diverse team, including performance management and talent development.
Ability to remain standing for long periods.
Ability to move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly.
Ability to lift some heavy items and access high shelves using a ladder or similar equipment.

Responsibilities

Lead and manage all aspects of the store, including adherence to Standard Operating Procedures and company programs, policies, standards, and applicable legal requirements.
Hold the team accountable for store conditions, results, and delivery of a great customer experience.
Deliver the sales plan, profit plan, and other KPIs in alignment with annual performance objectives.
Manage the store team to achieve role-specific KPIs.
Lead execution of the customer brand promises.
Implement and lead shrink and safety programs to achieve goals.
Use company tools to set, prioritize, and communicate goals and to manage team members and customers.
Staff the store with qualified team members; hire, train, observe, and coach them to achieve results.
Lead performance management and, when necessary, disciplinary processes.
Identify talent and develop team members for advancement.
Use leadership competencies for continued self-development.
Interact with others in an accepting and respectful manner, remain positive in difficult situations, promote the organization's vision and values, and serve as a role model.
Serve as Manager on Duty.
Maintain operational understanding of all store departments and ensure all managers are cross-trained in Custom Framing sales and production.
Perform other duties as assigned.