Retail Store Manager

T-Mobile•Payson, AZ

11d•$55,200 - $99,525

About The Position

At T-Mobile, the Retail Store Manager manages all operations of a retail store to ensure effective customer engagement and business performance. The role leads store employees through hiring, scheduling, training, and coaching to maintain operational standards. It owns store functions including marketing, loss prevention, and labor management, and success is measured by sales goals, customer satisfaction, and operational efficiency. The work supports customer loyalty and business growth by fostering a productive store environment. The position may also include other duties or projects assigned by business management. Travel is not required. The role is not DOT regulated or safety sensitive. The total target cash pay range is $73,600–$132,700, inclusive of target incentives; the base pay range is $55,200–$99,525. Actual starting pay varies based on factors including work location, qualifications, and experience.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

2–4 years of management experience in retail sales.
2–4 years of sales and sales management experience.

Responsibilities

Lead employee development and coaching to improve customer interactions and ensure required training is completed on schedule.
Resolve customer issues to enhance the customer experience and align with brand expectations.
Manage store operations, including staffing, scheduling, labor controls, marketing, and loss prevention.
Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
Perform other duties or projects as assigned by business management.

Benefits

Competitive base salary and compensation package, including target incentives.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Eligible retail and business sales employees may receive monthly or quarterly sales incentives.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care and enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.